Rental FAQs

Discover everything you need to know to confidently prepare for your wedding dress journey.

General Information

At the moment, we only support in-store pickup.
We’re open 7 days a week, from 11 AM to 6 PM daily.
Our address is 321 3rd Ave S, UNIT 406, Seattle, WA 98104, United States. You can find our location in the footer of our website, which links directly to Google Maps. If you have any questions, feel free to call us at +12066597643 or email us at soulmates@astralculturemedia.com.

Yes, appointments are required to try on dresses. There is a $50 fee for a 1-hour session, which allows you to try up to 6 dresses. This fee will be credited toward your rental if you proceed with one.
Making an appointment is simple:
First, choose your favorite appointment types here, and select your preferred day.
Second, wait for our response—our team will get back to you within 12 hours to discuss the details.
Third, once confirmed, our professionals will handle everything to ensure a seamless experience!
Yes, you can bring up to 2 guests to your appointment to help you choose the perfect dress. This ensures an intimate and focused experience while selecting your gown.
If you’d like to bring more guests, consider booking our Golden Appointment, which accommodates up to 4 guests. The Golden Appointment offers an extended session and additional perks for a more personalized experience. Reach out to us for more details!
For regular appointments, we kindly ask that you refrain from bringing alcohol inside. However, our Golden Appointment includes non-alcoholic beverages and light refreshments for you and your guests, making the experience even more special.
We love animals, but we kindly ask that pets stay at home. Service animals are always welcome.

We carry a wide range of sizes from 0 to 20, but most of our sample dresses are lace-up that fit 0 to 8. The width of the lacing area on the back of the wedding dress can range from 1" to 6", depending on measurements and the level of tightening. While some dresses may not be in your exact size, our consultants use clips and panels to help you visualize how the dress will look when tailored for you.
All of our wedding dresses are new. Some have been rented out before, but they are always professionally dry-cleaned to ensure they are in pristine condition for your big day.
No, we source all of our dresses directly from bridal designers and do not purchase used gowns for the moment.
We recommend starting to look for your gown about 6-12 months before your wedding. However, if you're on a tight schedule, we’ve got you covered! All of our gowns are available off-the-rack, and we’ve helped many brides find their dream dress just 1-3 months before their wedding—or even within a few weeks.

We offer five rental options:
- 3 days
- 5 days
- 1 week
- 10 days
- 2 weeks
If you need an extended rental due to travel or other reasons, just let us know. We’re usually able to accommodate longer rentals depending on availability. Please note that additional charges may apply for extended rentals.
Our wedding dresses range from $280 to $880, while men's suits range from $280 to $580. Additional days may incur extra charges.
Yes, dry cleaning fees are included in the rental price for all dresses.
Yes, a deposit of 50% of the rental price is required. This deposit is refundable if the dress is returned undamaged.
Yes, alterations are available for specific zipper designs at a cost of $300 per dress. Alterations require 2 weeks to complete.
Yes, veils are provided free of charge with your dress rental.

Returns must be dropped off at our store by 6 PM on or before the return date specified in your order. Please do not leave your returns with any third party (e.g., a hotel, mailroom, or friend), as you remain liable for any late fees incurred.
A late fee of $50 per day will be charged to your card on file for each item that is not returned on time. If the rental item is not returned within 7 days of the return date, it will be considered a non-return, and you will be charged the full retail price of the dress minus any previously paid late fees.
Unfortunately, we are unable to extend rental periods, as the items are often reserved for other customers on future dates. However, you can place a new order for the dress before the return date. If the dress is still available, you can continue renting it seamlessly. Please contact us to check availability and arrange the new order!
Returning your rental is simple:
1. Pack your items in the garment bag they arrived in, along with any accessories in their original dust bags or boxes.
2. Bring your rental back to our store for in-person drop-off.
Please ensure the rental is dropped off by 12 PM on or before your rental end date to avoid late fees.
Your rental fee includes coverage for minor mishaps, such as general wear and tear. Significant damage, lost items, or theft are not covered under this policy. In such cases, you will be charged up to the full retail price of the item plus tax. For more details, refer to our Terms of Service.

Yes, our gowns are displayed on our website, where you can browse through the available options. Once you've viewed the collection online, you can visit our store in person to see the dresses up close and try them on during your appointment.
Absolutely! Since all of our dresses are sold or rented off-the-rack, you can take your dress home the same day. We specialize in helping last-minute brides find their perfect gown, even within weeks of their wedding day. Stop by, and let us help you!