Rental FAQs

Discover everything you need to know to confidently prepare for your wedding dress journey.

General Information

  • At the moment, we only support in-store pickup.

  • We’re open 7 days a week, from 11 AM to 6 PM daily.

  • Our address is 321 3rd Ave S, UNIT 406, Seattle, WA 98104, United States. You can find our location in the footer of our website, which links directly to Google Maps. If you have any questions, feel free to call us at +12066597643 or email us at soulmates@astralculturemedia.com.

  • Yes! We offer a range of elegant, minimalist styles perfect for courthouse ceremonies. Our popular Classic Elopement Package (Outdoor) includes:

    • Bridal styling: gown, veil, and professional hair & makeup

    • Groom styling: suit set with full styling

    • Bridal bouquet: realistic, lifelike florals

    • Photography:

      • 60-minute outdoor city photoshoot (or indoor studio option in case of extreme weather)

      • 60-minute courthouse ceremony coverage with family and friends portraits

      • Behind-the-scenes moments captured

      • 15 retouched, magazine-quality portraits

      • All color-corrected images (90+ photos)

      • Customized photo route planning

    This all-inclusive package is ideal for couples seeking a beautiful, stress-free, and meaningful experience.

  • Our standard 3-day rental (Pickup Day 1 / Wear Day 2 / Return Day 3) allows you to pick up the dress a day early, wear it on your event day, and return it the following day. Even if you only need the dress for one day, the price remains the same, as the 3-day period provides convenience and flexibility for preparation and return.

Appointments

  • Yes, appointments are required to try on dresses. There is a $50 fee for a 1-hour session, which allows you to try up to 6 dresses. This fee will be credited toward your rental if you proceed with one.

  • Making an appointment is simple:

    First, choose your favorite appointment types here, and select your preferred day.

    Second, wait for our response—our team will get back to you within 12 hours to discuss the details.

    Third, once confirmed, our professionals will handle everything to ensure a seamless experience!

  • Yes, you can bring up to 2 guests to your appointment to help you choose the perfect dress. This ensures an intimate and focused experience while selecting your gown.

    If you’d like to bring more guests, consider booking our Golden Appointment, which accommodates up to 4 guests. The Golden Appointment offers an extended session and additional perks for a more personalized experience.

  • For regular appointments, we kindly ask that you refrain from bringing alcohol inside. However, our Golden Appointment includes non-alcoholic beverages and light refreshments for you and your guests, making the experience even more special.

  • We love animals, but we kindly ask that pets stay at home. Service animals are always welcome.

Dress Selection and Fittings

  • We carry a wide range of sizes from 0 to 20, but most of our sample dresses are lace-up that fit 0 to 8. The width of the lacing area on the back of the wedding dress can range from 1" to 6", depending on measurements and the level of tightening. While some dresses may not be in your exact size, our consultants use clips and panels to help you visualize how the dress will look when tailored for you.

  •  All of our wedding dresses are new. Some have been rented out before, but they are always professionally dry-cleaned to ensure they are in pristine condition for your big day.

  • No, we source all of our dresses directly from bridal designers and do not purchase used gowns for the moment.

  • We recommend starting to look for your gown about 6-12 months before your wedding. However, if you're on a tight schedule, we’ve got you covered! All of our gowns are available off-the-rack, and we’ve helped many brides find their dream dress just 1-3 months before their wedding—or even within a few weeks.

  • All of our rental gowns feature adjustable lace-up corset backs, allowing them to comfortably fit a range of sizes without the need for alterations. While the dress length cannot be altered, most brides find that wearing platform boots or heels achieves the perfect look and fit.

  • We offer a 1-hour in-person fitting appointment for $50, where you can try on up to 5 wedding dresses or suits at our studio. This gives you a chance to find the best fit and style before booking your rental. You can schedule a fittingdirectly through our website.

Rental Policies and Fees

  • We offer 3 rental options:

    • 1 day

    • 1 week

    • 2 weeks

    If you need an extended rental due to travel or other reasons, just let us know. We’re usually able to accommodate longer rentals depending on availability. Please note that additional charges may apply for extended rentals.

  • Our wedding dresses range from $280 to $880, while men's suits range from $280 to $580. Additional days may incur extra charges.

  • Yes, dry cleaning fees are included in the rental price for all dresses.

  • Yes, a security deposit of 50% of the rental price is required. This deposit is refundable if the dress is returned undamaged.

  • Yes, alterations are available for specific zipper designs at a cost of $300 per dress. Alterations require 4 weeks to complete.

  • Yes, veils are provided free of charge with your dress rental.

Returns and Late Fees

  • Returns must be dropped off at our store by 6 PM on or before the return date specified in your order. Please do not leave your returns with any third party (e.g., a hotel, mailroom, or friend), as you remain liable for any late fees incurred.

  • A late fee of $50 per day will be charged to your card on file for each item that is not returned on time. If the rental item is not returned within 7 days of the return date, it will be considered a non-return, and you will be charged the full retail price of the dress minus any previously paid late fees.

  • Unfortunately, we are unable to extend rental periods, as the items are often reserved for other customers on future dates. However, you can place a new order for the dress before the return date. If the dress is still available, you can continue renting it seamlessly. Please contact us to check availability and arrange the new order!

  • Returning your rental is simple:

    1. Pack your items in the garment bag they arrived in, along with any accessories in their original dust bags or boxes.

    2. Bring your rental back to our store for in-person drop-off.

    Please ensure the rental is dropped off by 6 PM on or before your rental end date to avoid late fees.

  • Your rental fee includes coverage for minor mishaps, such as general wear and tear. Significant damage, lost items, or theft are not covered under this policy. In such cases, you will be charged up to the full retail price of the item plus tax. For more details, refer to our Terms of Service.

Special Situations

  • Yes, our gowns are displayed on our website, where you can browse through the available options. Once you've viewed the collection online, you can visit our store in person to see the dresses up close and try them on during your appointment.

  • Absolutely! Since all of our dresses are sold or rented off-the-rack, you can take your dress home the same day. We specialize in helping last-minute brides find their perfect gown, even within weeks of their wedding day. Stop by, and let us help you!

Made-to-order and Custom Sizing

At Soul Mates Bridal, we believe every bride deserves a gown as unique as her love story. Our made-to-order and custom sizing services are designed to ensure your dress fits beautifully and feels truly personal.

Understanding Made-to-Order & Custom Sizing

  • Our made-to-order dresses are crafted with care and precision based on your request once the order is placed. This means your gown will be tailored specifically for you, ensuring a personal touch and a perfect fit.

  • Custom sizing is designed to provide a fit that’s tailored exclusively to your body’s unique measurements.

  • Our custom size service uses eight key measurements—bust, waist, hips, height, dress length, bicep, sleeve length, and bra cup size—to create a dress that fits you beautifully.

  • While our custom sizing dramatically improves fit and minimizes the need for alterations, please keep in mind that minor adjustments may still be necessary. As tailoring is done remotely based on these measurements, small tweaks might be required.

  • We recommend opting for a lace-up back for added flexibility. This allows you to adjust the fit on your wedding day, especially helpful if you anticipate any size changes before the event.

Payments, Fittings & Alterations

  • The total cost will be quoted based on the design and materials. A non-refundable 50% deposit is required to confirm your order.

    • 50% deposit upon order

    • 25% due after the first fitting

    • 25% due at final delivery

  • Soul Mates Bridal is not responsible for measurement changes (e.g., weight gain/loss or pregnancy) after fittings. Additional alterations due to these changes will require extra charges.

Production Timelines & Delivery

  • Standard made-to-order dresses typically require about 9 weeks for production.

  • Yes. Rush production is available for a $350 non-refundable fee, and your dress will be ready within 5 weeks. Rush orders are automatically confirmed once payment is made.

  • We recommend ordering your dress at least 5–6 months before your wedding. See below for guidance:

    • March–November orders: 5–8 months lead time recommended

    • December–February orders: 8–12 months lead time recommended

    This ensures enough time for delivery, fittings, and any needed alterations.

  • Our target delivery is 4–6 weeks before your event. The completed dress must be picked up in-store. Dresses not collected within 30 days of the agreed pick-up date may incur a storage fee of $50/week.

Agreement, Changes, and Cancellations

  • The agreement outlines services, materials, timelines, payments, and other important details. All changes must be made in writing and signed by both parties.

    • Client Cancellation: The 50% deposit is non-refundable. If work has already begun, additional fees may apply.

    • Designer Cancellation: In the unlikely event we must cancel, a full refund will be provided.

  • Yes, but changes after approval may incur extra costs and could affect production timelines.

Marketing & Use of Images

  • Only with your consent. If you prefer not to be featured in promotions, just let us know in writing.